Shipping policy
Shipping policy
EU Delivery - allow up to 3-5 working days for in-stock items - Flat Rate: €9 per order fully insured
Worldwide DHL is used for all International Orders and is included on orders shipping to Europe, the USA and Canada. Once you have typed in your address for postage fees may apply for shipments destined outside of the aforementioned regions. Delivery is usually 5 days to the USA and 3 days to EU ranging, and longer for Australasia. International shipping is at a flat rate, it does not increase with size of order.
Delivery
Orders placed in December 2024 are pre-orders and will be processed and posted in January 2025.
Taxes and Charges
We charge the same competitive EUR base price internationally to all countries.
International Shipping
Please note: It is a legal requirement that we declare the full value of the goods on all packages destined outside the EU, and shipments MAY be subject to import tax, which are levied once a shipment reaches your country.
Non-EU customers are fully responsible for any VAT incurred upon the purchased item’s entry into their country. acitura is NOT liable to pay this for you. Any refusal to pay the appropriate VAT once the item is in your country will be considered breach of contract and we will deduct any costs for return of goods refused by the customer from their refund. By ticking the T&C box at checkout you are agreeing to take full responsibility for any import charges incurred. Please note you should only be charged VAT not duty as acitura makes the garments we are selling you, thus single origin. By ticking the T&C box at checkout you are agreeing to take full responsibility for import charges incurred. Selecting the option ‘Duty and Customs paid’ WILL stop any charges upon the items entrance into your country.
Any charges for other International customs clearance must be borne by the customer; unfortunately we have no control over these charges and cannot predict what they may be. If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund. Should you have any further queries on duties payable/refundable, please contact your local Customs authority.
The USA is tax and duty free if the order is under $800.